Returns & Refunds

Returns, Exchanges & Delivery Issues Policy

Beard of God™

At Beard of God, we take great pride in the craftsmanship, purity, and consistency of every blend we create. While most customers love their products, we understand that scent and grooming preferences can be personal. Our policies ensure fairness, clarity, and a smooth experience for all customers — without compromising the integrity of our small-batch process.

Returns & Refunds — 60 Days

If your purchase isn’t the right fit, you may return it within 60 days of delivery for a full refund (minus shipping costs).

✔ Used products are okay to return.
We want you to feel confident trying our blends.

To start a return:
Simply contact us with your order number, and we’ll guide you through the quick return process.

Return Address:
Sky High Orlando, LLC
4848 Orange Ave
Winter Park, Florida 32792
United States

Exchanges (Scent Preference or Product Swap)

If you’d like to exchange an item for another scent or product, just reach out with your order number.

Important:
Because all Beard of God oils, butters, and washes are hand-blended in consistent batches, variations in scent strength are normal only within the natural profile of each fragrance. We cannot offer free reships for preference differences.

If you prefer a different scent, we’re happy to help you exchange the item — once the original product is returned.

Delivery Issues — USPS Policy & Requirements

We are committed to ensuring you receive your order. However, USPS requires certain steps before a missing-package claim can be processed.

1. “Delivered” but not received

USPS may scan a package as delivered a few hours early, especially during busy seasons.
Most packages appear the same day or the next morning.

2. Waiting period before an official investigation

USPS requires a mandatory wait time before we can open a claim:

  • Marked Delivered:
    Wait 24–48 hours to see if it arrives.

  • Lost / Missing:
    Claims typically open after 10 days, depending on region and route.

3. A phone number is required by USPS

The postal inspector may contact you directly to confirm non-delivery.
We cannot file a claim without a valid phone number.

4. After USPS verifies the package is missing, we replace it

Once USPS confirms the parcel as “missing/not received,” we’ll ship a replacement at no cost.

Why we cannot reship before USPS verification

This protects both you and us from:

  • Mis-deliveries

  • Early delivery scans

  • Carrier errors

  • Address mistakes

  • Theft claims

  • Fraudulent reports

We follow USPS procedure to ensure accurate and fair outcomes.

Scent Notes & Natural Variations

All Beard of God oils and butters use natural carrier oils and premium fragrance blends.
A subtle natural aroma from the base oils (e.g., plant-based tones like hemp or safflower) is normal and expected, and it dissipates once applied.

If a customer simply prefers a louder, softer, or different scent profile, this falls under preference, not product defect.

Need Help?

If something isn’t right, or you have questions about products, returns, or exchanges, we’re here to help.