Now Making Orders Placed On/Before October 13th, 2019

FAQ

What payment methods do you accept?

We currently accept the following payments:

• Visa
• Mastercard
• American Express
• JCB
• Discover
• Diners Club
• PayPal
• Apple Pay
• Google Pay

We are working on also accepting Amazon Payments in the near future.

How do I change or cancel my order?

If you would like to change or cancel your order before shipment, please email us at sales@beardofgod.com so we can adjust your order right away. Once shipped, we cannot change or cancel your order.

How long after I place my order will it ship?

You can expect your order to be fully crafted and shipped out within 2-4 days after placing your order. After that, you will receive your package within 5-7 business days. When your order is marked as shipped, you will also receive a tracking # that you will be able to follow. Please email sales@beardofgod.com for any further questions on your shipment.

What company does Beard of God use to ship packages?

Canada Orders: CanadaPost
Depending on the order size, your products may ship oversized letter-mail or expedited mail. 
Shipment times within Canada: 7-14 days  (depending on location) 
Please Note: Orders to NU & Northwest Territories may require additional shipping costs.

USA Orders: USPS
Your items are packaged & rushed with our couriers to the US Border in Niagara Falls, Ontario, we clear customs & drop the package directly to the USPS via First Class Mail or Priority (depending on order size). We provide you with a tracking number as soon as it leaves our facility. (please allow a couple days for the item to leave our facility & to reach the USPS in Niagara Falls, NY)
Shipment times within USA: 5-7 days 
(depending on location)

How long does it take to ship internationally?

Currently, Beard of God™ does not ship internationally.

How do I know my package has shipped and is on its way?

Once your order has been hand-crafted by our team, you will receive email and push-notification confirmation that your order has been shipped and it is on the way. You will also receive notification and email confirmation of a tracking number you can follow your package with through its delivery. You can expect your order to arrive within the following week after this.

What happens if I do not like the scent I purchased?

Not too worry, you're in good hands.

The last thing we want is anyone to be unhappy with their pick of scent or product.  If you're not happy with your purchase, we will make it right!

Please either use the contact form or email us directly at sales@beardofgod.com along with your order # & place of purchase (Website, Amazon, Etsy etc)

Once we are able to verify all the details, we will take care of it!

Why are some beard oils cloudy and some clear?

Your oil is perfectly fine cool

Some of our scents take differently to our oil base mixture, so scents like Vanilla Tobacco, Tobacco Havana etc have a cloudy appearance, where scents like Bay Rum, Black Coconut, Mojito Mint etc have a clear appearance.

In order to create some or our scents, there are added ingredients that make the consistency of the oil thicker, however that's actually good news as these ingredients also make the oil less greasy & therefore less sheen on your beard.

Why are some Beard Balms yellow and some are white in color?

Good question, easy answer. Unlike many companies, when it comes to beeswax, we like to know exactly what we're getting and that being said, we source from 2 locations.

1. Simcoe County, Ontario, Canada
2. Tavares, Florida, USA

We are often asked about the color of our beeswax. Beeswax varies a great deal in color. Sometimes it is light amber. Sometimes it comes out more like butterscotch pudding. Sometimes it can be a bright yellow. This is due in part to how much the wax has been filtered and just as important the type of flowers the bees have been foraging on. It stands to reason like honey, the wax would be lighter when the bees forage on clover than when they are on something like buckwheat or fireweed.

When we receive wax from our beeswax sources it can be various colors as you can see from this large stack of beeswax blocks. It has been somewhat filtered and we filter it more, sometimes blending the waxes to make the color more consistent. We pour in small batches and no two beard balm pours will be the same. Beeswax varies. Nature intended it to be that way.

Without Bees, we wouldn't bee here.

 

Can i get the scent stronger or weaker in my product(s)

Again, this is not something any other Beard company would do & that's why our customers LOVE us.

Since our Website orders are "Hand-Crafted & Made to Order" we can do any sort of change you would like (if its possible after speaking to Jasmin, our lab tech). All we ask is that you please
send us an email prior to placing your order so we can make sure it gets done

Some customers prefer a lighter scent, some prefer more strong, everyone is different!

 

There is a scent you discontinued, can I still order it?

Yes! as long as we still have the ingredients to make it, we can 100% do this.

There is an upcharge of $5 per order of a discontinued scent. Please contact us first & we will guide you on how to place the order.

Some old scents noted below:
• Margarita Nights
• Chocolate Orange
• Rosemary Mint